Training classes that were purchased and cancelled through our registration system are eligible for a refund subject to the following terms: 1) Classes must have been cancelled properly in our registration system at least 24 hours prior to the start of the class. 2) A refund request must be initiated by contacting our customer service department at [email protected]. All refund requests must have a subject line of "Refund Request" and the information regarding the name of the student, class title and class date and time. Note: There will be a 3% fee deducted from the refund to cover the cost of the transaction. This fee is not negotiable.  

Refunds will be issued within 72 hours of the request. All refunds will be issued back to the credit card for the transaction that was used in the purchases.  

Since tests are available immediately upon purchase, they are not subject to any refund policy.    

No refunds will be given for any customized training material requested by any company. Since the material was created due to a customized request, it can be taught only for your company and cannot be used for any other purpose.
Any questions on our refund policy can be sent to us via an email at our contact email address on this website.