No. We don't do the boring recorded classes here! All of our classes are live with hand's on interaction. We want to ensure every student who takes our classes has the ability to ask questions and practice what they are learning.  

No. All classes are handled via Zoom. If your company does not have Zoom, students can still attend by clicking the link they will receive in their email.  

No. The system is targeted to assist Human Resources or Hiring Managers to set up employees, but it is not required. An employee can register themselves. When you go to register for a class, you will have the option to register yourself after the initial login.  

No. We require each student to register individually. We try to keep our classes at a maximum of 25 students. This is the magic number to be able to handle the class participation without going over our time limits. 

All classes are offered multiple times during the month. Our class schedules are designed to ensure everyone, regardless of time zones, have the opportunity to attend the class of their choice.  

Our Learning Portal keeps track of all your classes, grades, certificates and Professional Development credits. Just login to the portal any time to obtain your information.  

Once you finish your last certification class, you will get an email asking if you would like to complete the certification test. (It could take up to 48 hours to receive this email.) If you respond yes, the test will be assigned to you in the Learning Portal. Once you pass the test, your certification will be automatically emailed to you.  

Absolutely. If you cancel your registration from a class within the Learning Portal, your account will be credited with the amount of the class. You can then use that credit to select another class time. We offer each of our classes multiple times throughout the month. If you requested a refund for the class cancelation, you will have to pay for the class again.  

Our training material has been developed by several Mortgage Underwriter Trainers. Most of the trainers have been in the industry for many years- some 30 to 40 years. Many of our trainers have actually been recognized with awards in the industry for their knowledge and service.  

Our refund policy is as followed:  

Training classes that were purchased and cancelled through our registration system are eligible for a refund subject to the following terms: 1) Classes must have been cancelled properly in our registration system at least 24 hours prior to the start of the class. 2) A refund request must be initiated by contacting our customer service department at [email protected]. All refund requests must have a subject line of "Refund Request" and the information regarding the name of the student, class title and class date and time. Note: There will be a 3% fee deducted from the refund to cover the cost of the transaction. This fee is not negotiable.

Refunds will be issued within 72 hours of the request. All refunds will be issued back to the credit card for the transaction that was used in the purchases.

Since tests are available immediately upon purchase, they are not subject to any refund policy.

No refunds will be given for any customized training material requested by any company. Since the material was created due to a customized request, it can be taught only for your company and cannot be used for any other purpose. Any questions on our refund policy can be sent to us via an email at our contact email address on this website.